Terms of Service – CellCure Hub

Effective Date: June 27, 2026 | Last Updated: June 27, 2026

These Terms of Service ("Terms") govern your use of services provided by CellCure Hub, operating under Mukul Mobile ("we," "us," "our"), including doorstep mobile repair services and the sale of mobile spare parts and accessories in Nagpur, India.

By booking a service, placing an order, or otherwise engaging with CellCure Hub, you ("customer," "you") agree to these Terms.

1. Services Offered

CellCure Hub provides:

• Doorstep mobile repair services, including screen, battery, charging port, camera, speaker/mic, water damage, software, and motherboard/IC-level repairs.
• Sale of mobile spare parts (budget, mid-range, and premium tiers) and accessories.
• Bulk/B2B spare parts supply for repair shops, retailers, and corporate clients.

2. Booking a Service

• Services can be booked via WhatsApp, phone, or our website.
• Customers must provide accurate information about their device, the issue faced, and the service location.
• We aim to provide an estimated time of arrival, but actual arrival times may vary due to traffic, weather, or demand.

3. Diagnosis and Quotation

• A free diagnosis is carried out at your location to identify the issue.
• A quotation will be shared with you before any repair work begins.
• No charges are applied if you choose not to proceed after receiving the quote.
• If hidden/additional issues are discovered during repair, we will inform you and seek your approval before proceeding further, which may affect the final cost.

4. Repair Process

• Most repairs are carried out on the spot, in front of the customer, at the customer's chosen doorstep location.
• Certain advanced repairs (e.g., IC-level/chip-level repairs) may require us to take the device to our service facility. In such cases, we will inform you in advance, provide an estimated timeline, and keep you updated.
• Customers are responsible for backing up their data before the repair, especially when the device needs to leave their possession.

5. Spare Parts and Accessories

• We offer spare parts across multiple quality tiers (budget, mid-range, premium); part quality and pricing are disclosed before the repair begins.
• Accessories (chargers, cables, earphones, covers, tempered glass, etc.) sold by us are subject to availability.
• For B2B/bulk orders, pricing, minimum order quantities, and delivery timelines will be communicated separately.

6. Pricing and Payment

• All prices quoted are inclusive of applicable taxes unless stated otherwise.
• Payment can be made via cash, UPI, or online payment, after the repair/service is completed or the order is delivered.
• For bulk/B2B orders, payment terms may be agreed upon separately in writing.

7. Cancellations

• Customers may cancel a service request at any time before the repair work begins, free of charge.
• Once a repair has commenced or a part has been fitted, cancellation may not be possible, and applicable charges will apply.
• For spare parts/accessories orders, cancellation terms will depend on whether the order has been dispatched.

8. Warranty

• We provide a warranty on parts and repair workmanship, with the duration communicated to you before the repair.
• The warranty does not cover damage caused by misuse, accidental damage after the repair, liquid damage (unless explicitly covered), unauthorized repairs by third parties, or normal wear and tear.
• Warranty claims can be raised by contacting us via WhatsApp/phone with proof of the original service.

9. Customer Responsibilities

• Provide accurate device and contact information.
• Ensure a safe and accessible location for the technician to carry out the repair.
• Back up important data before handing over the device for repair, especially for off-site/IC-level repairs.
• Be present or available during the scheduled service window.

10. Limitation of Liability

While we take reasonable precautions, CellCure Hub is not liable for:

• Pre-existing damage or issues not disclosed at the time of booking.
• Data loss, unless caused directly by our negligence during the repair process.
• Delays caused by factors outside our control (e.g., parts unavailability, force majeure events).

Our liability, where applicable, is limited to the value of the service or part provided.

11. Data and Privacy

Use of our services is also governed by our Privacy Policy, which explains how we handle your personal information and device data during the repair process.

12. Termination of Service

We reserve the right to refuse or discontinue service to any customer in cases of abusive behavior, fraudulent activity, non-payment, or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Nagpur, Maharashtra.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms of Service, please contact:

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional familiar with Indian consumer protection and IT laws before publishing it on your website or using it in official business communications.