Privacy Policy – CellCure Hub

Effective Date: June 27, 2026 | Last Updated: June 27, 2026

CellCure Hub ("we," "us," "our"), operating under Mukul Mobile, provides doorstep mobile repair services and mobile spare parts/accessories in Nagpur, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or interact with us via WhatsApp, phone, or social media.

By booking a service, making a purchase, or otherwise interacting with CellCure Hub, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our services:

• Personal details: Name, phone number, WhatsApp number, email address, and delivery/service address.
• Device information: Phone brand, model, IMEI number, and details of the issue/damage reported.
• Payment information: Payment method used (UPI, cash, online transfer). We do not store your card, UPI PIN, or banking credentials.
• Communication records: Messages, call records, and service requests exchanged via WhatsApp, phone, or other channels.
• Usage data: If you visit our website, we may collect browser type, IP address, and pages visited, for analytics purposes.

2. How We Use Your Information

We use the information collected to:

• Schedule and carry out doorstep repair services.
• Communicate booking confirmations, service updates, and quotations.
• Process payments and issue invoices.
• Provide warranty support for repairs and parts.
• Improve our services, including spare parts sourcing and customer support.
• Send promotional offers or updates (only if you have not opted out).
• Comply with legal and regulatory requirements.

3. Data Related to Your Device

When you book a repair, our technician may need limited access to your device to diagnose and fix the issue. We do not intentionally access, copy, or share personal data (photos, messages, contacts, etc.) stored on your device. Most repairs are carried out in front of you to ensure transparency and protect your data.

If a repair requires us to take your device off-site (e.g., for IC-level/chip-level repair), we take reasonable precautions to safeguard your data and recommend customers back up their data beforehand where possible.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following cases:

• With our technicians and staff, solely to complete your service request.
• With payment gateway providers, to process transactions securely.
• With spare parts suppliers, if required for warranty claims (limited to necessary details only).
• When required by law, regulation, or government authority.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal or business record-keeping requirements.
• Opt out of promotional messages at any time by informing us via WhatsApp.

7. Cookies (Website Visitors)

If you visit our website, we may use cookies to improve your browsing experience and understand site usage. You can disable cookies through your browser settings, though some website features may not function properly.

8. Third-Party Links

Our website or communications may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted with a revised "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional familiar with Indian data protection law (including the Digital Personal Data Protection Act, 2023) before publishing it on your website or using it in official business communications.